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Observability and OTA for Smart Home Devices
Develop smart home products that wont let customers down
Identify and resolve firmware faults and hardware defects that happen in deployment before customers are impacted. Improve the installer experience, eliminate unnecessary site visits, and keep your customers happy.
Observe, analyze and update any smart home product, from smart locks to home hubs.
Without Memfault
Developing smart home products the old way is inefficient and expensive.
Making prioritization decisions based on best guesses?
Your team is struggling to understand which problems are having the biggest impact and need prioritized.
Wasting time debugging issues not perfecting features?
Success relies on high quality, innovative products but your team is burning weeks chasing illusive bugs.
Lacking visibility into the install experience?
The install experience is critical, but you lack visibility into the problems frustrating customers from day 1.
With Memfault
Memfault makes developing connected smart home products better for everyone.
Automatically prioritize the biggest problems and route cause issues faster and without needing a device on your desk.
Issues automatically prioritized based on impact and associated with crash data ready to investigate.
Minimize wasted spend on product returns and customer churn by fixing issues remotely and early.
Identify, diagnose, and deploy fixes for issues happening in your fleet, all from one system.
Proactively identify and address quality problems and escape defects before they impact customers.
Quality and performance monitoring of every device in your fleet, at all times so you know about problems fast.
With Memfault
Remotely diagnose faults that happen in the field as easily as if the device was on your desk and deploy OTA updates with full visibility and control.
“With Memfault, I get stack traces and a more streamlined release cycle that is much more reminiscent of web development than embedded development. And that’s fantastic. I can control my launches, I can control my rollouts, and I get telemetry from my entire fleet, which is phenomenal. ”
“The Latch firmware team uses Memfault on a daily basis: both to proactively monitor for issues in the field and to actively debug issues occurring in our QA and alpha environments. Generally, when a firmware-related issue is reported from the field, we already know about it due to Memfault data and can use Memfault to quickly start digging in to get more context to jumpstart our debug.”
“In the past firing up J-tag and trying to reproduce issues required that the issue be really, really significant before we could justify investigating with a debugger. Now it’s just much easier to start that investigation. It’s going to take an hour instead of a day.”
The only Observability platform purpose-built for teams developing hardware products.
The visibility you need to develop reliable smart home products.
Smart Hubs and Bridges
Smart home hubs must seamlessly connect and control multiple devices, but firmware bugs, connectivity issues, and performance bottlenecks can frustrate users. Memfault catches every edge-case reliability issue, gives you the data to fix it fast, and helps you track performance trends across your fleet.
Smart Locks
Reliability is priority number one for smart locks. Connectivity failures, battery drain, or firmware bugs can mean frustrated users and locked-out customers. Memfault helps you catch and diagnose issues remotely, debug them faster with real-world data, and track performance trends across your fleet to ensure every lock works seamlessly, every time.
Sensors and Controllers
Smart home devices need to work flawlessly, but connectivity drops, power issues, and firmware bugs can disrupt automation. Memfault helps you identify and resolve connectivity and power issues remotely, diagnose firmware bugs quickly, and track performance trends to ensure consistent reliability across your fleet.
Fleet-wide device reliability data helps you prioritize problems and identify improvements with more confidence.
- Reboot reason tracking and trace monitoring for crashes and issues
- Monitor device quality metrics like connectivity success rates, firmware stability, and more
- Get automatic alerts to Slack or email when a new issue is identified or performance degrades
- Compare performance and stability between firmware and hardware revisions with ease
Automatically collect diagnostics data from every device so no more time is wasted reproducing issues locally.
- Drill-down from fleet-wide analysis to an individual customer device in seconds
- Automatically collect coredumps and logs every time a device experiences a crash or issue
- Find and correlate problems in your log data with fast and powerful log search tools
- See crash data plus extra contextual data like firmware version, hardware batch, and more
Own your data pipeline end-to-end and use it to understand your product better
- Own your analytics data pipeline so you can get answers without waiting for other teams
- Conduct sophisticated data analysis without having to write code or queries
- Start collecting new metrics with a few lines of code
- Get product analytics data and device reliability information all in one place
Deploy firmware updates with confidence and control
- Tried and tested OTA update infrastructure proven on millions of devices
- Reduce OTA rollout risk with automated staged rollouts
- Maintain 100% visibility of device health whilst updates roll out
- Mitigate mistakes with strict OTA rollout controls, full audit log and one-button abort