Skip Finds Show-Stopper Bug at Release with Memfault

Skip Scooters operates one of the largest fleets of shared electric scooters for reliable last-mile transportation. Their scooters range among the most advanced on today’s market and Skip is one of only two scooter-sharing companies that were granted operating permission in the San Francisco Bay Area.

Skip’s mission is to energize cities by making mobility accessible to everyone. We believe this requires designing every aspect of a micromobility network from the ground up. This includes custom vehicle hardware, the software-defined fleet management system and ground operations for safety and recharging. Our success will make it easier for everyone to work, play and connect in their communities.

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Skip’s number one priority when building their scooters has always been their customers’ safety. Skip’s software team developed their scooter firmware entirely in-house but realized that testing their firmware manually only helped them catch some bugs. Once they released their scooters in the field, they had even less visibility into their fleet’s health. To ensure their scooters would be safe with few errors, Skip knew they needed a way to identify and fix all issues in their firmware automatically during pre- and post-deployment. To ship their scooters on time with confidence in the firmware’s’ stability, they knew they would need a crash reporting tool.

Skip looked into the crash reporting tools they used for software but realized that they were not readily adaptable for firmware and would delay their ship date. When Skip CTO Mike Wadhera was introduced to the Memfault team, he knew Memfault’s out-of-the-box remote debugging solution filled all their needs for firmware crash reporting and analytics. After meeting with their knowledgeable engineering team, seeing how easily Memfault would integrate into their devices, he knew partnering with Memfault was the right choice.