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Observability and OTA for Embedded Devices
Find and fix faults in your connected audio products faster
Collect crash data and performance information from your connected audio devices even if they don’t have direct internet access. Stop waiting for bad reviews to tell you there is a problem, identify, diagnose and resolve issues before customers are impacted.
Observability and OTA for any connected audio device, from bluetooth headphones to smart sound bars.
Without Memfault
Developing connected audio products the old way is inefficient and expensive.
Relying on Amazon reviews and customer support to identify product quality problems?
The customer experience left to chance because you don't have visibility into device performance in the field.
Wasting engineering time trying to reproduce problems that happen in the field?
When an issue happens it takes significant time and effort to route cause causing frustration and distraction.
Spending money on unnecessary RMA's that could be fixed with a firmware patch?
Forced to organize wasteful returns and replacements for issues that later turn out to be software related.
With Memfault
Memfault makes developing connected audio products better for everyone.
Proactively identify and address quality problems and escape defects before they impact customers.
Quality and performance monitoring of every device in your fleet, at all times so you know about problems fast.
Automatically prioritize the biggest problems and route cause issues faster and without needing a device on your desk.
Issues automatically prioritized based on impact and associated with crash data ready to investigate.
Minimize wasted spend on product returns and customer churn by fixing issues remotely and early.
Identify, diagnose, and deploy fixes for issues happening in your fleet, all from one system.
With Memfault
Remotely diagnose faults that happen in the field as easily as if the device was on your desk and deploy OTA updates with full visibility and control.
“With Memfault, I get stack traces and a more streamlined release cycle that is much more reminiscent of web development than embedded development. And that’s fantastic. I can control my launches, I can control my rollouts, and I get telemetry from my entire fleet, which is phenomenal. ”
“The Latch firmware team uses Memfault on a daily basis: both to proactively monitor for issues in the field and to actively debug issues occurring in our QA and alpha environments. Generally, when a firmware-related issue is reported from the field, we already know about it due to Memfault data and can use Memfault to quickly start digging in to get more context to jumpstart our debug.”
“In the past firing up J-tag and trying to reproduce issues required that the issue be really, really significant before we could justify investigating with a debugger. Now it’s just much easier to start that investigation. It’s going to take an hour instead of a day.”
The only Observability platform purpose-built for teams developing hardware products.
Develop reliable audio products your customers will love.
Bluetooth Headphones
Make sure battery performance and audio reliability meets your brand promises. Resolve issues fast with diagnostics data collected directly from headphones in the field without any user interaction required.
Connected Sound Bars
Ensure your premium sound bars provide a reliable centre point for home audio systems. Eliminate connectivity and interoperability issues, improve stability and reliability of audio playback and understand how your customers use your product.
Smart Hearing Aids
Proactively identify and address faults in your devices so customer impact is minimized. Enhance your QA process with real-world collection of reliability data direct from devices. Everything you need to fix issues fast and protect your customers.
Fleet-wide device reliability data helps you prioritize problems and identify improvements with more confidence.
- Reboot reason tracking and trace monitoring for crashes and issues
- Monitor device quality metrics like battery life, bluetooth sync success rates, and more
- Get automatic alerts to Slack or email when a new issue is identified or performance degrades
- Compare performance and stability between firmware and hardware revisions with ease
Automatically collect diagnostics data from every device so no more time is wasted reproducing issues locally.
- Drill-down from fleet-wide analysis to an individual customer device in seconds
- Automatically collect coredumps and logs every time a device experiences a crash or issue
- Find and correlate problems in your log data with fast and powerful log search tools
- See crash data plus extra contextual data like firmware version, hardware batch, and more
Own your data pipeline end-to-end and use it to understand your product better
- Own your analytics data pipeline so you can get answers without waiting for other teams
- Conduct sophisticated data analysis without having to write code or queries
- Start collecting new metrics with a few lines of code
- Get product analytics data and device reliability information all in one place
Deploy firmware updates with confidence and control
- Tried and tested OTA update infrastructure proven on millions of devices
- Reduce OTA rollout risk with automated staged rollouts
- Maintain 100% visibility of device health whilst updates roll out
- Mitigate mistakes with strict OTA rollout controls, full audit log and one-button abort